Provide end-user support for incidents and problem tickets, including root cause analysis and remediation.
Configure Vault components aligned to project requirements and contribute to environment strategy.
Plan and execute Veeva general releases and environment refreshes; perform technical assessments for improvement releases.
Draft and review test cases, specifications, and test data packages.
Review integration change requests and coordinate with integration teams to ensure compatibility.
Collaborate with stakeholders to document requirements, implement changes, and validate solutions in compliance with GxP standards.
Provide end-user support for incidents and problem tickets, including root cause analysis and remediation.
Configure Vault components aligned to project requirements and contribute to environment strategy.
Plan and execute Veeva general releases and environment refreshes; perform technical assessments for improvement releases.
Draft and review test cases, specifications, and test data packages.
Review integration change requests and coordinate with integration teams to ensure compatibility.
Collaborate with stakeholders to document requirements, implement changes, and validate solutions in compliance with GxP standards.
Provide end-user support for incidents and problem tickets, including root cause analysis and remediation.
Configure Vault components aligned to project requirements and contribute to environment strategy.
Plan and execute Veeva general releases and environment refreshes; perform technical assessments for improvement releases.
Draft and review test cases, specifications, and test data packages.
Review integration change requests and coordinate with integration teams to ensure compatibility.
Collaborate with stakeholders to document requirements, implement changes, and validate solutions in compliance with GxP standards.
Provide technical support and troubleshooting for IT systems and software within the diagnostic center. Install, configure, and maintain hardware and software systems. Respond promptly to IT-related issues and queries, ensuring minimal disruption to operations. Collaborate with other departments to ensure seamless IT integration and functionality. Maintain accurate records of IT issues and resolutions, and prepare reports as required. Assist in the implementation of IT projects and updates to improve system efficiency.Skills Proficient in Hardware and Software Troubleshooting Expertise in Network Configuration and Management Strong Knowledge of IT Security Protocols Competent in Database Management and Support Ability to Provide Remote IT Support SolutionsRequired Qualifications Bachelors degree in Information Technology, Computer Science, or a related field. Certification in IT support or related IT certifications (CompTIA, CCNA) is preferable