Project Manager Duties

Specific project manager responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope. The Project Manager will work closely with functional department leaders in Workforce Management, IT/Security/Compliance, Operations, Facilities, Training and Onboarding, and HR.

Project Manager Requirements

Project managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. you also need to be a team player and have a problem-solving aptitude.

Responsibilities

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure that all projects are delivered on-time, within scope and within budget

Developing project scopes and objectives, involving all relevant stakeholders

Ensure resource availability and allocation

Develop a detailed project plan to track progress through tools such as MS Projects

Use appropriate verification techniques to manage changes in project scope, schedule and costs

Measure project performance using appropriate systems, tools and techniques

Report and escalate to management as needed

Manage the relationship with the client and all stakeholders

Perform risk management to minimize project risks

Establish and maintain relationships with third parties/vendors

Create and maintain comprehensive project documentation

Requirements and skills

Great educational background, preferably in the fields contact center and BPO industry

Proven working experience as a project administrator in BPO industry

Solid technical background, with understanding or hands-on experience in software development and web technologies

Excellent client-facing and internal communication skills

Excellent written and verbal communication skills

Solid organizational skills including attention to detail and multi-tasking skills

Strong working knowledge of Microsoft Office

PMP / PRINCE II certification is a plus