Job Responsibilities:

Adheres to call quality standards while making outbound calls to existing/new customers.

Remains current on all energy market information to provide correct and up to date information to our customers while striving to meet or exceed KPIs

Displays retention/upsell & cross-sell techniques for all customers requesting cancellation.

Skill Requirements:

Excellent sales, retention and negotiation skills

Excellent interpersonal, verbal and written communication skills (Bilingualism an asset)

Ability to work as part of a team yet exceed individually

Strong typing/data entry skills

Good analytical skills

Sound decision making skills

Strong time management and organizational skills

Ability to multi-task and prioritize

Minimum 2 years of prior sales or telemarketing experience

Skill Requirements:

Excellent sales, retention and negotiation skills

Excellent interpersonal, verbal and written communication skills (Bilingualism an asset)

Ability to work as part of a team yet exceed individually

Strong typing/data entry skills

Good analytical skills

Sound decision making skills

Strong time management and organizational skills

Ability to multi-task and prioritize

Minimum 2 years of prior sales or telemarketing experience