- Day to day troubleshooting and resolutions of Tier 1 and 2 support issues via chat, email, phone, and/or using remote desktop tools Analyzes users' requests and user remote support to troubleshoot and analyze issues faced by customers.
- Be well-versed in handling technical queries for the specific product(s).
- Ensures quick response to all incoming customer queries either over the phone, email, or chat.
Skills highlighted in blue are preferred key skills
Day to day troubleshooting and resolutions of Tier 1 and 2 support issues via chat, email, phone, and/or using remote desktop tools
Analyzes users' requests and user remote support to troubleshoot and analyze issues faced by customers.
Be well-versed in handling technical queries for the specific product(s).
Ensures quick response to all incoming customer queries either over the phone, email, or chat.
Day to day troubleshooting and resolutions of Tier 1 and 2 support issues via chat, email, phone, and/or using remote desktop tools
Analyzes users' requests and user remote support to troubleshoot and analyze issues faced by customers.
Be well-versed in handling technical queries for the specific product(s).
Ensures quick response to all incoming customer queries either over the phone, email, or chat.
Day to day troubleshooting and resolutions of Tier 1 and 2 support issues via chat, email, phone, and/or using remote desktop tools
Analyzes users' requests and user remote support to troubleshoot and analyze issues faced by customers.
Be well-versed in handling technical queries for the specific product(s).
Ensures quick response to all incoming customer queries either over the phone, email, or chat.
We have been offering the best candidates to companies based on their needs for over ten years. As a recruitment company, we devote time to learning about candidates' potential capabilities and personality qualities, and we use this knowledge to match them with a suitable position.